When you can get a refund
| Where your character is | What happens |
|---|---|
| We have not started making it | Full refund. We delete your photos. |
| We have started making it | A refund is at our discretion and reflects the work done, because a paid 3D service and our own production time have been used. |
| It is published to your family code | No refund, unless we cannot fix a problem with it (see below). |
| An extra phone | Refundable until that phone has downloaded the character. |
A refunded character is removed from your family code in both apps. Refunds are always paid back to your Google Play payment method, and Google Play's own refund rules also apply.
How to ask
Email us within 7 days of your purchase with your family code (MIMI-XXXX-XXXX), your Google Play order number (it starts with GPA.) and the reason. We reply with where your character stands and refund through Google Play when you are eligible. You can also ask Google directly in Google Play.
If something is wrong with the character
If the character is wrong in a way that is our fault, tell us and we will fix or remake it. This is separate from a refund and usually the quickest way to put it right.
Changing phones
Moving the character to a new phone is free: on the old phone open Settings, Make it yours, Move to another phone, then enter your family code on the new one. Your code works in MIMI Babies and MIMI Smart Kids at no extra cost.
Contact
Email support@mimismartkids.com. A person answers, usually the same day.